BBB is paid advertising(enough said). FF uses cancer research for advertising. Money is what the owners care about NOT the world's problems. Use your head and read between the lines a little.
Would not service sleeper sofa which broke quickly after purchase. Managers at 2 locations said "If you purchased an extended warranty then maybe we would send a technician to work on it."
Summary-Cheap Crap-Don't be a FOOL LIKE ME and try to save a couple of bucks.