I was very pleased with Matt. He always entered with his booties, introduced himself and asked several questions about our water heater. We both went downstairs and he assessed our situation. He knew immediately what was wrong and said he had the parts on the truck to fix it. He called his supervisor to get permission and he was able to fix it that day. We sat down and he reviewed what he was going to do and the cost. After fixing it we sat down again and he advised me of our water heaters health and our options. He was very informative and very positive about his company. He was a pleasure to work with.