I have had Doug as my agent for years. I love that I can email him anytime (sometimes with minimal details) and he has no issues figuring out who I am and what policies I have with him. I rarely have to actually call and speak with anyone, but when I do they are always friendly and available. We recently acquired a new car and emailed Doug with the info late at night, he responded within minutes! I don't think the poor guy ever sleeps! Thanks for all the help Doug!!