Our Plumber from Gem, Tom S., was awesome. He came thinking it was a simple tightening on the kitchen faucet but once he started working he realized the entire faucet needed to be replaced. He took everything in stride including dealing with an incredibly tight working space in an old house. On top of the top notch work he did it all with a smile. Also the dog loved him. I would recommend Tom S. and Gem to anyone needing plumbing work done. They do it right - the right price - and with a smile.