Ken F. came to disconnect my faucet and cooktop prior to counter installation. He was on time, very efficient and friendly, and made sure all the parts were organized so that the re-install (by others) would go smoothly. I also had a follow-up call with him about a question I had, and he answered it quickly and clearly. I had multiple dealings with the office staff / customer service, due to delays by the counter people, and the Fast Water Heater staff were extremely courteous, helpful and kind. I would use them again in a second!