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A Business with NO customer care - Review by Guest | Houston Garden Center

Houston Garden Center


A Business with NO customer care 12/2/2015

Terrible, Terrible, Terrible! Avoid this garden center at all costs... And do not consider buying your christmas tree there either!! We purchased a christmas tree 3 days ago and got it home to find that it has some sort of disease that is in the interior of the tree. It looks as though the core of the tree has been singed. We discovered this as I was starting to put Christmas lights on it. Went back to the Houston Garden Center to ask for guidance and review other trees. Sure enough there is something wrong with the 10' tall tree we have purchased. However, Houston Garden Center will not allow me to exchange the tree. I called headquarters and to my astonishment, they were rude, abrasive and severely unhelpful. The owner, Matt Hooper will not return my call either. I just do not understand how a business can be so unhelpful, when they are the ones selling a bad product. I do not want my money back... I just want a healthy tree. It is December 2 today... I do not give this tree another week before it is decayed and brown... The tree costs $129, This pales in comparison to the money that they are going to lose by losing customers ( I already told 15 family members and friends and they are going to other places to buy their trees)... A simple exchange was all I was asking for... Now you will be reported to the better business bureau. more
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