I had called to see if i could exchange my costume which was to big for me and the man had the audacity to hang up so when i called again his response was " i already said no . Im not arguing with someone who can't no for an answer" however online it says you may return costumes or items purchased . Rudest man i ever had to deal with . They just want to make money and dont care about anything else. The policy is in front of the store but of course the coworkers stand right in front of it . This place is scamimg people of there money. I seriously will never let anyone go there.