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Very poor Scheduling and uncaring staff - Review by Guest | Aquilar Foot Care Clinic

Aquilar Foot Care Clinic


Very poor Scheduling and uncaring staff 1/12/2015

I September 2014 Dr Aquilar evaluated a growth on my foot and determined it was a cyst that would have to be removed. Dr Aquilar told me to allow two weeks for recovery after surgery. I informed him and his staff that I was an airline pilot and scheduling this was going to be difficult becuase my work schedule is unpredicatable and irregular. I do not know until the 19th of the month what my following month's schedule is (on January 19th I will know what days in February that I will work). And it is very rare that I have off 14 days. He and his staff seemed to understand this and told me to call as soon as I knew I had enough time off. In November 2014, I applied for two weeks vacation time from 15 Jan to 29 Jan 2015. In December, I was notified that I did indeed get my vacation time approved, so I immediately called Dr Aquilar's office to schedule the surgery. When the receptionist answered, I explained that I have the required two weeks for recovery in January and need to schedule surgery to have the cyst removed. She looked at her schedule and said that 12 January was open. I agreed and made the appointment. Well, today I show up for my appointment (and brought some old crutches) ready to get the cyst removed. When the assistant took me back to the room, he asked why I had the crutches. I told him that I would probably need them when Dr Aquilar removes the cyst. He said, "Oh, he won't be doing that today". I was stunned. Later, Dr Aquilar came in and I asked , "why wasn't he going to remove the cyst today?" He stated that they never do that kind of procedure in his office (How was I suppose to know that!). And that kind of procedure will have to be done at the local surgical center. He left and the lady that schedules surgeries came in and told me she is scheduling for February! I explained again that my schedule is not predictable nor regular, and that I had taken two weeks vacation for the procedure in January. She said, "Well who did you talk to?" I stated that I had called the office more
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