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Electrical Service Call - Review by Guest | Allgood Plumbing, Electric, Heating, Cooling

Allgood Plumbing, Electric, Heating, Cooling

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Electrical Service Call 8/10/2014

UPDATE: I've changed my review from 1/5 to 4/5 after AllGood resolved the situation. 1 chose 1/5 stars because there wasn't an option to give 0 or negative stars. The electrician from All Good who came to my door totally ripped me off. He threatened me with a $150 service fee just for coming to the door, then looked at my doorbell and said it was unfixable. He said I had to pay another $100 because he had made the diagnosis. Then he hastily and poorly installed a battery operated doorbell from Home Depot that I could have bought and installed myself for $25. He left a mess in the house where he worked (electical wire clippings on the floor; a big hole in the drywall where he took out the broken doorbell) and in the driveway (packaging material from the Home Depot doorbell and more electrical clippings). So All Good really stole $225 for bad workmanship that I could have done myself. It made me question the other past work I had their plumbing service do in my house - did they rip me off too? Now I don't know anymore. I would recommend that you stay away from this company. more
Owner response
Owner response 8/19/2014
This review is highly biased. We charged this customer $209.76 total, so we are not sure where they are getting $225.00 from? This work was performed in June, and we were just made aware of this now. If a customer ever has an issue with our work or a technician we always urge them to contact our company immediately so as to resolve the situation. Once we learned of this customer’s dissatisfaction, we initiated contact in an effort to resolve her concerns. We issued a partial refund at the customer's request and we considered the matter resolved. We are sorry to learn through this negative review that she felt it necessary to distort the facts. We feel as though our efforts went above and beyond to place the customer first, which, is always our priority.
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