We had planned to go on vacation and wanted to have our son's pc repaired and ready for him when we returned. Upon our return we were informed that Geek To The Rescue had dissgarded our son's pc because after 30 days they have had it removed. We believe they sold the pc or something along that nature. They never informed us of this policy when we left the pc with them after telling them we would be going on vacation and they stated that it is in the fine print when you sign the document for repair. When we tried to prevail as to how we could locate our son's pc. they could care less, that is our policy, gone after 30 days period.