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Horrible, Horrible, Horrible - Review by Guest | Stanton Optical

Stanton Optical


Horrible, Horrible, Horrible 8/2/2014

Do not shop or support Stanton Optical in Modesto unless you like getting horrible service. I have experienced this companies lack of customer service on more than one occasion. The first time I went to Stanton optical in 2008 I had a wonderful experience. This experience made me want to come back. The second time I went to Stanton Optical, I notice that all new people were working there and the nightmare started. My glasses were over a month late. I came by on two separate occasions to try to get my glasses as dictated by the promise date they had provided for me. I received no phone call tell me about the delay. When I did receive my glasses they mixed up my order with someone else. I was given glasses that were not even close to the ones that I picked out. To make matters worse they were unable to locate my glasses. I was force to pick out a different pair that I did not like as much as the ones that I had before because they did not have any more in stock. When I finally received my glass two months had passed since my initial appointment. Despite my previous experience I recently went back to Stanton Optical. I was hoping they would have fixed their issues, that tainted my previous visit, I was hoping for an experience similar to my first visit in 2008. I talked to the store manager and told him of my previous experience and he promised me that they would get it right this time, this was far from the truth. I came the day after they were promised for pick up. I received not phone call tell me that they needed more time. When I went in to Stanton I they informed me that my glasses would take an additional three days from the time they promised. I have worked retail before. I know that things do not always work out the way that they were intended. Most of this experience could have been solved by simply picking up the phone and telling me. Instead they took precious time away from me for their due to lack of organization and the their complete disregard to their customers. more
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