I do not rate this store with any stars. I had to click one to be able to submit this review! We bought a "new" pc from their store in Cookeville. I now believe everything in that store is refurbished. The first computer had a browser hijacker that brought up pop-up ads for porn. This tells me that this was not a "new" computer. I took it back and they gave me another one that would not even turn on!! When I took it back they plugged it in to make sure that I had not stolen the memory from it! Really??? Clearly they were unable to fix this problem and all I wanted at this point was a refund for the "new" computer that I had purchased. The store manager had to call the district manager and explain this situation. So instead of simply refunding my money they proceeded to hassle me about the memory! Finally I received the refund and went to a more reputable store to purchase a really new pc. Please do not waste your time with this store unless you want second hand products passed off as "new".