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Service Department - Review by Guest | Tameron Honda

Tameron Honda


Service Department 6/20/2014

I had to take my 2007 Honda Odyssey van to them 5 times. The said I needed the engine rebuilt which I didn't know enough to disagree. Each time I picked it up I would drive it a couple of days and the check engine light would come on. Each time I picked it up they would say it was great like having an engine with 0 miles. In total they had my van for 6 weeks. I guess the most disturbing part was the first night I had the van back the check engine light came on and it started misfiring right as I was going across an intersection. I couldn't go more then 10 miles per hour with cars coming. Thank goodness no one hit me just a lot of honking and dirty looks. I took the van back in the next day and told them what happened. They asked me if I had just filled uyp with gas and I had. They said it could just be something that would work out and suggested I drive it over the weekend and bring it in the next week. They gave me a card for a free oil change. I trusted them so that is what I did. I took it in for time #3 and they siad they found a cracked spark plug. It must have cracked when they were putting it on. The car was good. This was on a Wednesday. On Friday as I am going to work on the interstate there was a slow down because of a wreck. As I set there the check engine light came on and the car started misfiring. Well when everyone started to go including all the 18 wheelers around me, I couldn't. I managed somehow to get to the side of the interstate. I was so upset I called my brother to see if he would meet me at Tameron. He was out of town but called them. They said to bring it back in and they would provide me with a rental car. I did. A week and a half later they called to tell me my van was ready. I went and picked it up. They gave me no paperwork and little explanation of what was wrong. This time it lasted about 5 days and the check engine light came on again. So, I took it back to Tameron but this time I spoke with the service manager. By this time I thought they should just refund my money. more
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