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Poor Customer Service at Service Center - Review by Guest | Bob Howard Toyota

Bob Howard Toyota


Poor Customer Service at Service Center 6/18/2014

, I had my car serviced for oil and tire rotation at Bob Howard at Kelly Avenue, Oklahoma City. I took an appointment after asking how long it would take, they said it will take approximately 1 to 1.5 hours. I dropped the car at 10:50 am and time goes buy and it was 1:15 pm and I got no call from the service representative. I had my wife drive me there to see what is going on. I walked to the service desk and the representative started looking at his computer for few minutes and said let me see what's going on. He walked to another office where 3 gentlemen were setting in front of another set of computers and came back saying there is a nail in the tire and we can't fix and we have to replace the entire tire. I asked him why you waited for almost 3 hours to inform me about this issue. Also, the service manager was not professional in his response and didn't honor the complaint. Too many middle men in this service station and lot of conflicting information from the mechanic to the customer. I am very unhappy about this situation more
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