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6+ hrs to change ac compressor. & poor customer service - Review by Guest | Kenworth Of Jacksonville Inc

Kenworth Of Jacksonville Inc

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6+ hrs to change ac compressor. & poor customer service 6/9/2014

First off I'm a woman. Because of my shaved head they called me "sir" even after correcting them. I came in for an ac clutch. When they said no one has that 1 part, I was told "its ok you don't need a belt to drive your truck". Hello! That belt attached to the alt pully too and yes I do need one. 6+ hrs later still waiting for them to finish! During the fiddle farting around, they broke 1 of the 4 bolt holes on the compressor . I was sold a bunch of bs. (You need this, you need that) it was just the berings and seals that went bad on the clutch assembly. But since no one carried just that part I no choice but to buy everything. I would not recommend this shop to anyone. I didn't deal with their sales dept so I can't comment on that dept. more
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