The male owner- Reno - is pompous arrogant and rude. Calling in one day to get highlights, this pompous french man actually said to me "everyones talking about you and how you're never satisfied". You read that right he said that to me, unreal. I also know from a stylist that used to work there that there were a lot of shadey money miss handlings. In other words stylists not getting paid what they should. Another thing my stylist told me is that the owner was charging me more than the normal rate. All in all, a weird arrogant environment, seek services elsewhere!