The company is based out of somers point now. I was referred through the extended warranty company. The absolute worst experience EVER!!! Doesn't return phone calls, misses appointments and doesn't call to let u know he's not coming. The only reason I stuck with him was because he came for a visit to check the tv out..came out right away charged $80 on the spot..and after that it was nearly impossible to get ahold of him..I would never ever in a million years go back..worst customer service ever..dont know how he is still in business..