I ordered extra attic cellulose insulation and exterior aluminum cladding on two bay windows. Lou made sure both projects were completed to specifications and in a timely manner. He noted the cladding was not done correctly the first time and made sure it was installed and caulked correctly. The attic access barrier was finished with plywood about a month after it was blown in, and sealed with new batting making it a better air barrier than before. Lou was not only responsive to my questions, but very flexible to meet my changing schedule. His attention to detail and level of customer service exceeded my expectations. I would be happy to use Remodel USA and Lou Arnn again for more home projects in the future.