I've been with becu for 30 years. Financed two houses and two cars through them. Then they became t a big time credit union. Too big for their britches. Fee gouging, poor customer service, miles of telephone menus, no one returns calls. Their loan process has become more troublesome than BofA. Credit card interest is not the lowest anymore. I've moved mine to a smaller credit union . One that is still the way becu once was.