Rodney, from Heritage Plumbing, was friendly and efficient. He battled a NH snowstorm and still arrived well within the appointment window. He quickly assessed and quoted the problem. The quote, which was a flat-rate, was more than I'd hoped to spend, but certainly fair and just. He had all replacement parts available in his truck, fixed the problem, installed a fail-safe, and reviewed the repair with me and my husband. All the while, he maintained respect for both my house, and my family. Very friendly; I will call Heritage with all future plumbing needs.