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Waterheater repair - Review by Guest | McCarthy Services ~ Heating, Air Conditioning & Plumbing

McCarthy Services ~ Heating, Air Conditioning & Plumbing

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Waterheater repair 1/28/2013

I woke up saturday morning and went into the basement to find myself squishing through my den area....all the carpet was soaking wet. I first thought it was a burst pipe but opened the door to the water heater and HVAC and realized it was the water heater. I called 3 plumbers that were referred to me and they either didnt call back or couldnt come out. I remembered a neighbor had mentioned McCarthy's as reliable and honest so I called them. A young lady took my info and then I receive a call from Bryon. He was very nice and told me when he thought he could come by in a couple of hours as he was at a call in Silver Spring. He got to my house and was so nice and so helpful. Explaining so much about how hot water heaters work, how long they last and determined the age as we could not find the date on it. He was very thorough and was also so nice to my sweet but very energetic Lab. He set up a time to come back on Sunday to actually replace the water heater which was great!! He explained all the charges so if I wanted to wait til the weekday I could but I decided to have it put in asap. I can honestly say Bryon reminded me of the kind of service I always got in Austin Texas...where I moved from. I cant say my experience with alot of other vendors in the DC metro area has been this positive since I moved here in 2009. When he was done installing the water heater he explained all the in's and out's of what I should know. I asked him alot of questions and he never acted annoyed or rushed. I like Bryon so much I went ahead and got an annual service contract with McCarthy's for my HVAC system. I am not sure if all their technicians are this nice and friendly but he certainly was a GREAT first impression and of course I will always request him for work down the road. Oh and let me add he was so neat; cleaned everything up; the den carpet was ruined by the old water heater when it blew, but he still was very respectful of my place. I would give him a 20 out of 10, with 10 being the best. Everyone should have a Bryon!! Thx more
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