John has consistently done excellent work at my house on multiple occasions. Today, while walking down my driveway, John noticed a problem with my neighbor's hose that was leaking into her basement. He mentioned it to me on his way in. I called my neighbor to alert her. When going out to get a part, he turned off the water for her. At the end of his visit he helped take the hose off because she did not have the hand strength to turn it to solve the problem. Now, I'd say that is going the extra mile! Thanks for your consistently wonderful work here and for helping my neighbor while you were here!