ONE STAR and FIVE STARS:
I give them one star specifically for the way they handle their main phone lines. They are horrible at this aspect of their business. 50% of the time you'll wait on the line with an automated recording telling you to hold for the next available person. After about 5 minutes you're transferred to a voice mail that tells you the messages are checked "periodically" and they'll get back to you as soon as they can. SERIOUSLY??
I tried for two days straight to get through to someone and left multiple messages, just to change an appointment.
The only saving grace was that I had the direct line to my doctor's nurse. I hated to resort to calling her for something like this but I was left with no other choice. Through her and only because of her, someone called me back.
I give them five stars because the people within SRM are amazing. My doctor and her nurse have been absolutely wonderful in every possible way. I've seen the same doctor every time (Dr. Kennedy) and it's never even been suggested to me that I could or would see another doctor. My surgery, done by Dr. Kennedy was handled well. The financial coordinator in Bellevue is knowledgeable and has done a ton of work with my insurance to make sure everything is covered correctly.
My experience so far has been highly personalized. As I mentioned, I have the direct line to the doctor's nurse and she's the only one I've ever talked to.
The locations are very nice and seem state of the art. I highly recommend going here - if you can get through to someone to make an appointment.
(this exact review is also on Yelp, but since they "filter" reviews I thought it best to post here as well).
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