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Customer service is poor wish I knew - Review by Guest | Panache



Customer service is poor wish I knew 12/31/2012

I went in to have my hair done in ombré but the stylist didnt think my hair was healthy enough to apply bleach. (Although before applying the color she saif it wasnt as bad as she thought, then again later on the phone told me my hair was mixed race with a bit of kinky curly hair hair has been this way always) So I told her burgundy with more purple. After she took all color off my hair she applied some color but It definitely wasn't what I asked for. It looked ok, but the root was a light brown/red and the bottom was a brown/reddish tone. Dark. Days later the roots were even more dramatically different from the rest of my hair. I rescheduled for the following week so the hair stylist could fix it but I was told she scheduled me in for an hour later. No biggie. Then she and the manager came over and were discussing products to use on my hair...most of which my hair stylist never used before. I was asked to reschedule yet again because my stylist didn't have the products she would need. Soon after I called the manager to tell her I didn't feel comfortable with the hair stylist doing my hair. (She did a good cut, just not good color) I was told I could have someone else do it but I'd have to repay again...even though I didn't get what I asked for in the first place. I was very cooperative and feel I still am being cooperative but this is completely unprofessional on their behalf. I asked if I could just have my money back for the hair color only... After days they decided to give me back the hair color money however it's been a week since, I've left messages for the manager, I'm told shell call back but no luck yet. I was supposed to get my money back yesterday but the hair stylist lied to me and said she was out of town until Monday... However, I called the salon before talking with her and they said she had just stepped out. I'm still out $150.00 now, plus an additional $85.00 to have this mess fixed... I took the advice of some fellow navy wives and went to artistic designs in l more
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