We live in a 2nd floor condo and received a call from our neighbor saying her ceiling was wet. I went and looked and our water heater had a leak. Luckily it hadn't dumped all 40 gallons, but this had to fixed ASAP to prevent any more damage to her condo! So I called the plumber whose name is his number! The lady at the dispatch said she would send the next available person my way. Less than 2 hours later, John B was at our door. You couldn't ask for a nicer person! He removed old and installed a new water in just a few hours. Since this was an emergency, I didn't really have an oppertunity to shop around. But when it's an emergency, you worry about other things other like minimizing damage and not flooding your neighbor! All in all, I'm very pleased with the service I received from Tom Drexler. If I have any other plumbing issues, I will definetly be calling John B to come fix.