I've rated this company a 1-star, becuase I couldn't rate it a zero! Customer service is the worse. Try to cancel your services--good luck. You wait, and wait, and wait. They are hoping that you finally hang up. I've been trying to cancel my services with WOW since 11/22/12. They say that it you receive a busy signal, it is because they are experiencing high caller volume--no kidding--everyone wants to droptheir service with them. I have never experienced such shoddy service. And their cable boxes have caused more viewing down time then I care to speak about. Say your money--use Time Warner, AT&T or even put up an old antenae. Even that would be better than WOW!