I have never been treated so rudely or indifferently by all levels of staff at any facility, from rude receptionists to operators who constantly disconnect me to well-meaning but untrained therapists to nurses who print out your prescriptions before you even finish your sentence after an hour in the waiting room. This is no way to treat a client, let alone someone who is coming to you in with hopes of improvement.
Nothing made me hate myself or feel more hopeless and ashamed of my sickness than the lack of attention and personal care I received from this institution, and I never walked out of there without tears in my eyes. They should be ashamed.
I am not sure who will be reading this but I want to formally register this complaint so that maybe something can change for the other people who have no other options. Please, if you are sincerely seeking care, do not go here. I am trying to figure out how to make a formal complaint but I cannot access the information via web.