This company has gone from an adequate ISP to a "run away as fast as you can" kind of scenario. Over the last year, they have become fraught with internet and video quality issues. These things happen every day. What's worse is that the regional management teams right up to CEO Colleen Abdoulah like to deny that they actually have any problems. Additionally, they company recently issued just under a BILLION dollars in junk bonds in order to acquire another faltering ISP. So, don't expect them to have the resources to fix any serious infrastructure problems, which they do have. Go anywhere else. Anywhere.