I have purchased drink-chilling stones(scotch rocks) back on September 23rd and was billed on September 29th. Sounds good right? NO! I have not received my stones and today is November 12th!! I emailed the help request on October 18th asking where they were and they replied "We are in touch with the merchand who is sending the items and it can take up to 5 weeks and they are on track to meet this commitment." FAIL. That means I should have gotten them on the 2nd-ish... My fiancee emailed them on the 4th and they said I should get them 5 days from then, That would mean I would have gotten the rocks by the 9th. FAIL. I still dont have my purchase (that was charge in a heartbeat) and my drinks are not cold. DO NOT PURCHASE FROM THIS COMPANY! EVEN IF IT ISNT A SCAM, YOU WILL NOT BE HAPPY WITH YOUR PURCHASE. I cant wait to see the quality of my items purchase with how well this has been going... They probably will send me a ziplock bag with ice cubes in it for all I know.