I went today to get an IUD replaced not only was she rude I didn't get the IUD I needed. When I asked about the IUD she said they had to get the authorization and there would be an in office co-pay??? When I asked how much it would be she said I would find out with the authorization. When I went to the front to pay for my office visit I was told they needed $250 as an office deposit for the IUD. When I called my insurance they said they shouldn't be charging me anything!!!! I wasted two hours with horrible service and I still don't have my IUD. Calling my doctor to get a new referral!!! What a complete waste!!!!