I clled Roto Rooter at 9:00 last Saturday morning. The woman who took my call was friendly and courteous and said someone would be at our home within the hour. Fifteen minutes later the technician arrived. He (Florin) placed booties on over his shoes and quickly assessed the issue and told me what it would cost to repair then got to work. Florin repaired the issue, did not leave any mess and we were good to go within 30 minutes. Great all around experience + a 6 month guarantee on the work!