I had been suffering such severe heel pain that I had to take considerable time off of my job as a flight attendant. Cortisone shots in the heels, the podiatrist taping my feet and rest at home off my feet did nothing to help. The custom orthotics the Dr. prescribed also did nothing! Something drew me into the Alderwood NeoVita store. A courteous and knowledgeable salesman assessed my feet and explained how the NeoVita inserts (they can't legally call them orthotics because they aren't specifically custom molded to your feet) might be able to help me even though the custom orthotics I had did nothing. I decided to buy the full insert and two pairs of heavy rubber pads to go over the inserts. I passed on the "trainers" the salesman strongly advised me to buy as well. Best $300 I have ever spent!!! Let me tell you, as an international flight attendant, I couldn't even go with crew members walking in Paris!!! I was afraid they would get tired of hearing me whining, " Could you guys slow down a little? I just can't walk fast because my heels feel like I'm waking on broken glass!". After getting those NeoVita inserts and going through the adjustment period for a couple of weeks, slowly increasing the wearing time (like adjusting to contact lenses) I am walking again!!! I walked all over Paris and Manhattan, London, Frankfurt and Tokyo! That was in 2002 and I am still without heel pain. Thank you NeoVita! You can believe I tell everybody whoever complains about their foot pain to run to NeoVita!