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Suburban Express - never again, stay away!!! - Review by Guest | Suburban Express

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Suburban Express - never again, stay away!!! 1/4/2012

Have never written a review but I warn anyone to stay away from this bus line (not even worth 1 star!) ...they use non contracted buses when they want without notifying customers. My son missed a bus from Champaign for Xmas because the bus was not labelled even after he stood waiting ahead of time for 40 minutes. Who would think it was your bus if the writing on the bus says "Green River"? I would never think to check with the bus driver to see if they were really Suburban Express instead. How ridiculous!!! He ended up taking a later Lex bus where the nice bus driver actually let him pay in cash at the door because he had no ticket...if this driver would not have allowed him on the bus he would have missed his airline flight to the Caribbean for the holidays. Thank you Lex... Never again would I use Suburban Express and will also be telling everyone I know about their bad practices and customer service!!! more
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