I purchased a sectional sofa from Arhaus furniture in Burlington, Mass. The company was new to the area at the time but the furniture seemed well made. Two years into owning the piece, I had to replace cores in base cushions because they were caving and I was constantly turning them. Now the fabric on all the back cushions and the throw pillows has started to wrinkle. The technician who came out to look at it said it was the backing of the fabric pulling away from the top layer which can not be fixed by any amount of puffing and turning. The Arhaus customer service person just informed me that they have no responsibility for this, because it doesn't relate to the construction. I think this is awful service, they are the ones who offer the fabric choices, why would they offer that fabric if they won't stand behind it. We are not talking about staining or tears, but a breakdown in the fabric construction. I am completely dissatisfied and will never recommend Arhaus to anyone. I will also be sure to put this information out to as many people as I can possibly reach. My last sofa lasted in my house for 10 years and then I handed it down to a friend...it still looks great. This sofa from Arhaus is basically a throw away after only 4 years of use. Terrible , terrible customer service.
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