Probably my best experience at a bike shop so far. I am normally very intimidated by mechanics--they either seem pushy or like they don't know what they're doing and are trying to pull a fast one on you. When my son's bike broke, we took it in and the mechanic was very friendly to my son and to me. He took 15 minutes to look over the bike (he looked at more than just what I brought it in for) and fixed the brakes VERY quickly. I was impressed. Our son rode the rest of the summer without any issues AT ALL! I've told all my friends about the store and I think I'll be back to pick up something cycling-related for my husband for his birthday. Thanks Dave!