Contacted Southwest Kia via the internet. I had done my research, knew what vehicle I wanted and what the dealer cost was. Received quick follow up email and phone calls from the famous Elvira to discuss what vehicle I was interested in.
"We realize that our customer's time is valuable, so we've created a process that is quick, easy, and designed specifically for our Internet customers. Here's how it works:
- We schedule a specific appointment for you so we can give you our complete attention
I- will have two or three vehicles that will meet your budget, wants and needs already set aside before you get here.
- We can arrange to bring the vehicle by your work for a lunch-break presentation and demo if it's more convenient.
- You will have prices and payments within 30 minutes of arriving."
We talked on the phone in the evening. I told her I would come by the next day. I called again the next day to confirm and let her know I would be there in 45 minutes. She said she would have the vehicle pulled up and waiting for me.
On my arrival, I was turned over to a different sales person, who was not familiar with the details of my requests. After leading me through the parking lot for several minutes, he said, "Your vehicle isn't here, let me check inside." After a few more minutes, he returned to tell me, "Your vehicle is on a truck and will be here in a few days".
So the wonderful email about how valuable my time was with their quick and easy process, and the followup phone calls were all a charade to get me in their dealership. I wasn't about to fall for any switch after falling for that bait, so I left quickly.
After reading some dealer reviews, I see I'm not the first person they've pulled this trick on. SW Kia is a classic example of why car dealers have such a poor reputation.