Your service tech, Mr. Chris Van Meter was excellent! This was an emergency week-end call (no heat); and his response to my home was prompt and courteous. (In no way did I ever feel this was an "inconvenience" late on a Sunday afternoon). He had to return the next day to actually repair the furnace. He was extremely courteous, and exceptionally professional. He explained every step to me, and even warned be before-hand about unusual noise. (hyper animal shares home). I requested extra business cards and believe me, when a co-worker asks for a reference, I plan to hand them one of his cards and highly recommend both Chris and your company. In an era when "customer service" sometimes seems like it no longer exists, many businesses could take lessons from your employees and Mr. Van Meter. I will not hesitate to call you again with any future problems. In fact, due to Mr. Van Meters excellent explanations of cost savings (and the age of my furnice and a/c ) I also purchased one of your inspection agreements. It is indeed a pleasure to deal with exceptional service people and companies.