I wish I'd read the reviews here before using Smith and Noble. The in home design consultant was very underwhelming, really didn't provide any suggestions or inspiration. When the blinds finally came, one of the top-down components was broken. The installer said he's asked for them just to give him extra parts to have on hand, but they won't. So that meant a whole new shade had to be ordered, made and sent. Another 2-3 week wait. Then the WRONG shade arrives. When I call they said oh we'll send you a new one in two weeks. Make a mistake once, ok, but twice. And they were very unwilling to accomodate me. They did credit me $50 (still to be seen if they do), but I think at the price they are charging the full shade should have been comped. The 3rd replacement shade took not 2 but 3 weeks to arrive. Not impressed at the prices they are charging their customer service is AWFUL!