If you buy a tree at american sales you better be more then positive that it is what you want. They charged me 80 dollars to return my tree. Because the box had been opened. I had that tree packed better in the box then when i received it, doesn't matter you cut the tape. The problem was the tree was too big for my space. They look smaller in the store. With this kind of customer service i will never shop there again. I understand a restocking fee, but 20% is excessive.