If I could give this organization negative stars, I would! I met representatives of this company at Woofstock 2011 and instantly got the impression they were all about dogs. Well, maybe they are, but they are not so much for the humans that bring the dogs in! First, if they tell you that they have a military discount, don’t count on it. That is only if you are called on military orders. Second, do not call Bessie outside of business hours! She was impolite to me when I called to verify that they opened at 5am, but I got there and the sign said 5:30! Her response… “Hun, its 4:48”. Finally, and most detrimentally, after wasting my time the morning of my drop-off, turned out that they would not take my dog! When I called to set up the appt, they told me that I needed proof of current vaccines to include distemper within 3 years. Well, Jasper had his 2 years ago. When I tried to drop him off, they insisted that he needed distemper within a year. I explained that this was different than what I was told on the phone and that I had a flight to catch within the hour. The attendant called who I assume was Bessie, twice, and both times was told that they could not keep him or make an exception. Long story short, I had to get Jasper back home, turn on the A/C, feed him, etc, run to the airport, run to catch my flight, and pray I could get someone to go to the house to get him. Mind you, I am new to the area and didn’t have friends yet, so I had to bother a co-worker and my landlord with the inconvenience of going to my house and picking up the dog and his stuff. I got no remorse, no apologies, no contact, nothing from this company! Not only will I never be using them again, but I have made it a point to spread the word to my military co-workers, not to use them either! For an organization that is supposed to convenience dog owners, they almost ruined my vaca… I can’t even imagine if I was shipping out on military orders and had to deal with them in addition to my emotional distress!