Shawn responded to my call for help with a bathroom draining issue. He had the knowledge to fully understand my plumbing problem and implemented a strategic plan starting with the least invasive approach hoping to save me the cost of unnecessary repairs. He was patient with my interest in the problem and the repair. Shawn fixed my plumbing issue without charging me for unnecessary work. He was extremely thorough and took the extra time testing and retesting to ensure the 'fix' would last. I truly appreciated his conscientious manner and would highly recomend him to anyone searching for a knowledgeable and caring plumber.