Bad: I have never in my life been spoken to in the manner in which the son of the President spoke to me. He was unprofessional and rude on so many levels. The experience at this dealership has been as far from stellar as one can get and i would never recommend them to anyone.. Improvements: Customer service training!!!! Phone etiquette training!!! Professionalism training!!. Other: Thank you to Mr. Genatti for his attempts to help a very bad situation and for being professional and courteous..