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Appalling shopping experience - Review by Guest | Sears Appliance Outlet

Sears Appliance Outlet

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Appalling shopping experience 10/30/2011

Sears Outlet online: Appalling shopping experience from A to Z. I ordered a patio set that I was to receive in 3-4 weeks and it never came. After nearly 10 phone calls, that I placed, I got the run-around and received excuses about the shipping company, the carrier involved, etc. They took my number each time and promised a return call once they looked into it, but my phone never rang. It turns out they (not sure which party was responsible) LOST my patio set. At this point, a simple refund would have ended this disaster, but the customer service reps continued to offer no support and no money in my account. Two months after the original purchase date, I finally received a partial refund (they didn’t credit my credit card the shipping costs – which were significant). Again, I had to call customer service for them to reconfirm the order was in fact lost (which I thought we already established 5 calls ago). I understand strange things happen (like a patio set disappearing?) but there is no excuse for how poorly the communication and refund was handled. I will NEVER order anything from them again and suggest you do the same. more
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