I called them back stating that I was very unhappy that I had to cancel a business trip to make this appointment and the Dr. would not take 15 out of her day to see me. I
I was told that she would not see me because without my daughter present, she could not bill the insurance company!!!
They also stated that we had not used their physical therapy but went somewhere else when in fact we went to their facility.
They clearly are disorganized, in our case ineffective, and care only about getting paid.