Serviced our 04 Prius and 00 Tundra here for >5 years now. Shelby (RO# 225429) has provided exceptional attention to our service needs and timeframes. No surprises except good ones; helped us get a discount on Prius service needed just after warrantly expired, then a full refund when it turned out the item was subject to a recall-replacement. We've dealt with service providers in UT, CO, and VA. Our experience at Peterson has been the best. Only down side is the wait room being dominated by TV noise.