It's an understatement to say that electrical problems in cars can be difficult to diagnose. Especially intermittent ones. I took my 99 Avalon (yes, I am the only person under 55 that drives this great car) to Boulder Toyota for an air bag warning light problem. Paid to have it fixed and away I went. However after a short time the light started to come back on - again intermittently. After the second return trip we finally got it to come back on while at the shop. Boulder Toyota changed the diagnosis and without going into a lot of detail about the the exact parts etc... it was apparent to all that the initial diagnosis and repair was incorrect and unneeded. Most dealerships and independent shops would have said "tough" or "we had to replace the first set of parts to find out the problem with the other parts" or some such BS. Not Boulder Toyota. The service writer said "do you want me to cut a check for the initial repair or apply it to the next repair? I was blown away by the honesty. I have not decided what to do about the needed and very expensive repair but I went ahead and had them do a complete brake job (to replace the crap installed at Mineke) and applied my credit to that work. I have never had a service place stand so tall and be so honest.
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