Dr. Hagee is my sons doctor, in which he has only seen her once in eight months due to the fact she was never available when he needed to go in, which was disappointing. Katie Russell is who they scheduled the appointments with when Hagee was unavailable. She is great! Although she is one of the nurses, she is very understanding, explains things well, and has always returned my calls very quickly, when Hagee hasn’t returned one. So I decided to just always make appointments with Mrs. Russell instead, and now the front office has told me that he cannot see her for a check up, he has to see his actual doctor, he hasn’t seen her since he was a month old!!! There whole process is very annoying. Thinking of switching doctors offices. The front desk usually takes 30 minutes just to make an appointment, and last time we were there they lost our paperwork and totally forgot we were even there waiting. Although Mrs. Russell has been such a great help, I give this place 2 stars.
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