1 star is just because I cannot give anything lower than that. -10 is a low number. There is no sense of professionalism in their behavior of the people at the spa. Expect a cancellation at the last minute like 15 minutes before your appointment when you are almost there. This happened to me not once but twice.You will be talking to either Fred or Shawna, unprofessional and unapologetic people who dont care whether you get good service or not. Save your self the time and money and the headache, go to another spa! Horizon Massage sucks!!