I purchased 2 packages on Groupon for laser hair removal at Emena Spa. I spent 2 days trying to make an appointment by leaving voicemails. Naomi, Spa Director, finally contacted me to make an appointment. When I advised of the areas I wished to treat, she let me know that Groupon had made an error in offering the area I was requesting. Naomi, however, told me she would honor my purchase since I had a printed copy of the offer showing the area in question as long as I brought the copy with me to the appointment and mentioned her name. After moving around appointments to accommodate their schedule, I was contacted by the owner, Christina, to inform me that she would not honor my purchase. Quite honestly, with all the great offers out there, this place is simply not worth the disorganization or hassle.