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Zoso Hotel - 11 Reviews - 150 S Indian Canyon Dr, Palm Springs, CA - Hotels & Lodging Reviews - Phone (760) 459-0151

Zoso Hotel

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150 S Indian Canyon Dr
Palm Springs, CA 92262
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(760) 459-0151
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Zoso Hotel - Palm Springs, CA
Zoso Hotel - Palm Springs, CA
Zoso Hotel - Palm Springs, CA
Zoso Hotel - Palm Springs, CA
Zoso Hotel - Palm Springs, CA
Zoso Hotel - Palm Springs, CA
Zoso Hotel - Palm Springs, CA
Zoso Hotel - Palm Springs, CA
Zoso Hotel - Palm Springs, CA
Zoso Hotel - Palm Springs, CA
Zoso Hotel - Palm Springs, CA
Zoso Hotel - Palm Springs, CA
Zoso Hotel - Palm Springs, CA
Zoso Hotel - Palm Springs, CA
Zoso Hotel - Palm Springs, CA
Zoso Hotel - Palm Springs, CA
Zoso Hotel - Palm Springs, CA
Zoso Hotel - Palm Springs, CA
Zoso Hotel - Palm Springs, CA
Zoso Hotel - Palm Springs, CA
Zoso Hotel - Palm Springs, CA
Zoso Hotel - Palm Springs, CA

Reviews

( 3 )
( 3 )
( 1 )
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( 3 )

Best

LET ME START OFF BY SAYING THE LOCATION OF THIS HOTEL COULD NOT BE ANY BETTER, LITERALLY IN THE HEART OF IT ALL. THE STAFF AND THE SERVICE THEY PROVIDED IS SOME OF THE BEST IF NOT...

Worst

Upon booking the standard king room, I noticed the advertised room included a patio, 42 flat screen TV, desk w/chair, and king size bed. Once my guest and I were given our room #...

Bad start-better finish 1/8/2011

Upon booking the standard king room, I noticed the advertised room included a patio, 42 flat screen TV, desk w/chair, and king size bed. Once my guest and I were given our room #130 on 12/27, we noticed that the room did not include a patio, desk w/chair, or flat screen TV. Rather, the room included no patio, only a sliding window, a barely functional 30 tube TV inside a cabinet, and no desk w/chair. I called the front desk within 90 minutes after checking in, and ?Jill? said all rooms were sold out, and I would have to wait until the next morning to get the room that I paid for. The hotel staff, ?Jill?, also said I would be upgraded to a King Suite for the inconvenience. This is not acceptable, and I have photos documenting the room we were issued. The next day my guest and I were inconveniently moved into the room which I originally paid for, and I was not upgraded as promised. When I asked about the upgrade the hotel staff again claimed that the suites were booked. I simply had to repack everything the next day (12/28) in order to be moved into the room that I paid for on 12/27-12/30. Upon check out I requested a credit of one night, but the front desk staff said that I would have to request any refund with Expedia. In all, this trip was a major disappointment, and I will never recommend this hotel to any friends, family, or colleagues. Expedia was unable to offer me any refund, and the hotel denied any refund. Avoid at all costs! UPDATE: After several weeks of calls to Expedia and the Hotel, Expedia has offered a coupon for my next trip, and the Hotel agreed to refund the first night, and offer me a gift certificate for one night on my next stay. more

Fancy Schmancy Hotel 3/11/2010

I stayed in this hotel about 4 years ago and haven't stayed there since but from what I remember I was very impressed by the quality of the room. Pros: Luxurious decor, bedding, interior Cons: Maybe a bit expensive, rumors of bad customer service more

Can't Wait 12/4/2009

Literally just got done booking my room there for the Palm Springs International Film Festival and can't wait to stay! I have heard such amazing things from all my friends and parents down in Palm Springs. Pros: Staff more

THE HOTEL 12/4/2009

LET ME START OFF BY SAYING THE LOCATION OF THIS HOTEL COULD NOT BE ANY BETTER, LITERALLY IN THE HEART OF IT ALL. THE STAFF AND THE SERVICE THEY PROVIDED IS SOME OF THE BEST IF NOT THE BEST I HAVE HAD AT ANY HOTEL I HAVE EVER STAYED AT. Pros: LOCATION, SERVICE, STAFF, PRICE Cons: GYM more

Exceptional Service 12/3/2009

One of the best hotels my friends and I have experienced in a very long time. When planning our trip to Palm Springs we were looking for a hotel that would provide an excellent location so no car was needed and Zoso fit that bill!!! You can literally walk to all the best in shopping, restaurant, nightlife etc. The location was only the beginning of a very nice stay at Hotel Zoso. The staff was very accommodating and could not have be nicer to all of us throughout our long weekend stay; if there ever was a problem they were sure to get it fixed. The food from sunrise to sundown was phenomenal and some of the best I have had in Palm Springs!!! Pros: Lobby, Food, Staff, Pool, LOCATION Cons: Zero more

Never ever, EVER again 3/17/2008

We booked our reservations 2 mo's in advance for the tennis open weekend at Indian Wells. When we got to the hotel at 10pm at night we were told by the robotic night manager, Christie Schaeppi, that there were no king rooms left. We told her we had specifically booked a king bed and she said ""You can take the 2 queens or you can go elsewhere"". Not kidding you, these were her LITERAL words to us at 10 o clock at night on tennis open weekend w/ every single hotel booked. We asked if there was someone else we could talk to and she said ""No"". We asked if we could get some sort of discount and she said, ""No"". No explanation. Just a flat, ""NO."" She was cynical and just evil. It was shocking. I thought we were on hidden camera or something. She asked us if we could take our bags up ourselves. When we asked for help she called the security guard over and he annoyingly took our bags up, totally mad that he was being made a ""bell boy"". He said that there is no night staff because the hotel was bought out by American Property Management Corp., and they cut corners in every way. Theres No room service, housekeeping is spotty, but the worst part is-- you are lucky if you even GET THE ROOM YOU BOOKED. Our friends arrived the next day and they were completely turned away with NO ROOM AT ALL, the manager again told them, ""You are free to leave"". They didn't honor their [paid] reservations at all. Worst of all, both of our cc's were charged IN FULL the first night. Our friend is still trying to get his money back through his credit card. This hotel is a complete scam. DO NOT BE FOOLED BY THE NICE DECORATION. NO cust. svc., NO quality control whatsoever, no one to complain to. The managers are free to send you to hell. I plan on writing American Property and making sure they understand what type of rude staff they are hiring. If you have experienced similar treatment I suggest you do the same: Go to the American Property Management Corp website thru their contact section. Take care. Pros: Nice decoration, great location Cons: Rooms are not guaranteed, rude staff, spotty housekeeping, no room service, no movie rental, no fitness center more

didn't meet all expectations 10/16/2007

We had booked this hotel for 2 nights, for $290/night. I checked hotels . com 3 days before check-in, and the price had dropped to $160/night, so we cancelled the original reservation after they said the lowest they could go was $230. For $160, it's ok. For $290/night, I would've been an unhappy customer. Pros: great location, a block away from downtown, hip decor, great service (except room service glitch!) Cons: bouncy/mushy bed, dirty/faulty appliances, weird elevator functions, forgetful room service! more

Disappointed 11/26/2006

When we arrived the girl at the front desk was making a hair extension appointment for herself. The staff was not professional. The hotel has a nice looking lobby, stylish building, the bed is comfortable and has a cozy down comforter and it's close to the casino and restaurants. Our wall mounted plasma TV that looked great, didn't work - they said they'd send maintenance but it was 10 PM when we returned to our room to discover that it didn't work. The room looked stylish, but you could hear the guests in the rooms on either side and could hear other guests in the halls late at night and early in the morning. We asked for a wake up call that never came, I guess I'm glad I could hear the other guests in the hall starting at 5:30 am or I wouldn't have awakened. The room was $250 with tax and it was disappointing, I wouldn't return again. Pros: Stylish, centrally located Cons: Noisy, poor service, overpriced for what you get more

Peaceful, Hip, and Fabulous! 11/17/2006

From the moment I drove up to the port cochere, till my reluctant departure five days later, my stay at Hotel Zoso was a memorable, pleasurable, and sensational experience! From the lads who tended to my car, the front desk folks, the helpful, patient concierge, to the performance-artist/bartender ---they all kept exceeding my expectations of a fine hotel. The decor is elegant, humourous, and imaginative. The location could not be better. My room was beyond merely comfortable---The best hotel bed ever. I highly recommend Hotel Zoso. Pros: Ambience, the bar, location, decor. . . Cons: Pricey more

Hotel ""So So"" 10/14/2006

I'll start with the good...the location, the rooms. And now the bad...the staff and the service. This hotel is in a fantastic location. Right in the middle of downtown Palm Springs. The rooms are beautiful with down bedding and flat screen tv's. Room service wasn't bad either. BUT, I would never go here again. Very unprofessional staff. I went to this place twice and had the same experiences. I thought the first time was just a one time flaw, but then it happened again. Once, shame on them...twice, shame on me! No curbside service. After waiting in our car, then getting out and standing by our car for 10 minutes, we finally decided to get the luggage cart ourselves (as the staff watched! Amazing). When we arrived at the check-in desk, I mentioned very politely what had happened (I thought they might want to know since the hotel was new at the time) and all I got was ""well, they are busy!"" No apologies. And then we were told ""Your room is not ready"" and that's how they said it! No apologies again. We were told to come back in an hour. So we did and our room still was not ready! So we were told we could have another room or wait a while more for the room we were promised. So we waited in the bar this time. She said she would let us know when it was ready. No again, I had to approach the desk and it had been ready, but she failed to let me know. I guess we slipped her mind even though she could see us. After waiting 2 1/2 hours, they then sent us to a completely different room - queen bed looking at a wall not the king bed overlooking the pool. Well, with a little more hassle, we finally got the room we were promised. THE SECOND VISIT....pretty much the same. We arrived an hour ""AFTER"" check-in and....""YOUR ROOM IS NOT READY!"" (no apologies again). My co-worker just went a month ago and it was the exact same treatment. THIS HOTEL IS TRYING APPEAR LIKE SOMETHING IT IS NOT!!! Don't waste your time! Pros: Location, Rooms Cons: Service, Staff more

not bad for a price 9/12/2006

went for a festival and it was the host hotel. rate was $89 and for that i got a superior room (only difference between that and a regular room is that the superiors are on the top 2 floors of the 3 level property). room itself was nicely renovated and good sized, but i really noticed the poor quality of the housekeeping. towels were not properly changed, glasses were left dirty and supplies like shampoo and soap were not replenished unless specifically requested in my note along with daily tip. oh, and the air conditioning / heater control was difficult to operate (and yes, i know how to program a dvr & computer so i know it wasn't me). Pros: good deal at my rate $89/night and prime location, updated rooms Cons: poor housekeeping and not ready for opening hotel restaurant EATZ more
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Editorial

  • The staff affirms there's no affiliation, but walking through Hotel Zoso you'll swear you're at a Z Gallerie resort--chocolate-colored furniture, coffee-hued walls and whimsically designed crimson...

  • 10/4/2007 Provided by Citysearch

Additional information

  • Hours:

    Mon. - Sun. 24 Hours
  • Payments:

    Visa, American Express, Master Card, Discover
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